Grave-Hours Veterinary Care Coordinator — Client Support

PetVet Care Centers; Santa Cruz (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support

Job summary

PetVet Care Centers' Pacific & Santa Cruz Veterinary Specialists in Santa Cruz, CA is seeking a Veterinary Receptionist, Grave Hours (Care Coordinator) to join their team. The role focuses on delivering top‑notch client care and supporting hospital operations during night shifts.

As a Care Coordinator, you will handle front-desk duties, schedule appointments, support clients through emotional moments, and assist with basic medical emergencies and hospital workflows.

Qualifications

• Applicants must be 18 years of age or older.
• Client service experience is required.
• Experience with phones, computers, multiple applications, and handling emotional clients.

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.

Skills

Client service

Phone and computer use

Emotional client handling

Job description

PetVet Care Centers' Pacific & Santa Cruz Veterinary Specialists in Santa Cruz, CA is seeking a Veterinary Receptionist, Grave Hours (Care Coordinator) to join their team. The role focuses on delivering top‑notch client care and supporting hospital operations during night shifts.

As a Care Coordinator, you will handle front-desk duties, schedule appointments, support clients through emotional moments, and assist with basic medical emergencies and hospital workflows.