Night Veterinary Care Coordinator (Receptionist)

PetVet Care Centers; Soquel (CA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k) plan

Pet discounts

Wellbeing support

CE stipends

Grant Circle

Local hospital culture

Job summary

PetVet Care Centers’ Pacific & Santa Cruz Veterinary Specialists in Santa Cruz, California, seeks a Veterinary Receptionist, Grave Hours (Care Coordinator) to join our team. The role supports high-performing emergency and specialty care, handling client service, scheduling, and front-desk duties in a busy hospital.

As the heart of the client experience, you’ll guide pet owners through stressful moments, coordinate care with clinicians, and help manage practice operations after hours, with a

Qualifications

• Applicants must be 18 years of age or older to be considered for this position.
• Client service experience.
• Experience with phones, computers, mutli applications, and emotional clients.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Client service

Phone skills

Computer skills

Emotional clients

Job description

PetVet Care Centers’ Pacific & Santa Cruz Veterinary Specialists in Santa Cruz, California, seeks a Veterinary Receptionist, Grave Hours (Care Coordinator) to join our team. The role supports high-performing emergency and specialty care, handling client service, scheduling, and front-desk duties in a busy hospital.

As the heart of the client experience, you’ll guide pet owners through stressful moments, coordinate care with clinicians, and help manage practice operations after hours, with a