Night Care Coordinator: Remote Support & Triage

Millbrook Group Ltd; United States; Remote; USD 32,000 - 39,000; Full time

Benefits offered by this job

Night Shift Allowance

Generous annual leave including bank

Company Pension Scheme

Company Sick Pay

Life Assurance

Rewards scheme with 200+ perks

Job summary

Millbrook Healthcare Group is seeking an Out of Hours Customer Service Coordinator to cover nights for the Devon Community Equipment Service. You will work with a motivated team to support service users, triage calls, and coordinate remote care while ensuring escalation pathways are followed.

The role requires strong customer service skills, excellent telephone manners, and good knowledge of Microsoft Office. A rewarding position with a 3-week rotating night shift and benefits package is offered.

Qualifications

• Previous customer service experience is preferred.
• Strong communication skills including an excellent telephone manner.
• Proven ability to quickly understand and adapt to service user/customer needs and communicate in a caring and respectful way.
• Strong organisational skills.
• Computer literate with a good working knowledge of Microsoft Office.

Responsibilities

• Answering inbound calls within a timely manner and updating care records accordingly to ensure the welfare of service users
• Triage emergency calls and refer to the relevant service
• Delivering remote care, support and coordination in line with co-produced plans, providing reassurance to service user
• Responsible for the prioritisation of all alerts and notifications, working autonomously to provide proactive and reactive support, ensuring the appropriate escalation pathways are followed
• Raising and reporting equipment repairs and requirements through contact with the relevant Service Centre

Skills

Customer service

Communication

Organisation

MS Office

Job description

Millbrook Healthcare Group is seeking an Out of Hours Customer Service Coordinator to cover nights for the Devon Community Equipment Service. You will work with a motivated team to support service users, triage calls, and coordinate remote care while ensuring escalation pathways are followed.

The role requires strong customer service skills, excellent telephone manners, and good knowledge of Microsoft Office. A rewarding position with a 3-week rotating night shift and benefits package is offered.