Out of hours Coordinator

Millbrook Group Ltd; United States; A distancia; USD 32.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Night Shift Allowance

Generous annual leave including bank

Company Pension Scheme

Company Sick Pay

Life Assurance

Rewards scheme with 200+ perks

Descripción de la vacante

Millbrook Healthcare Group is seeking an Out of Hours Customer Service Coordinator to cover nights for the Devon Community Equipment Service. You will work with a motivated team to support service users, triage calls, and coordinate remote care while ensuring escalation pathways are followed.

The role requires strong customer service skills, excellent telephone manners, and good knowledge of Microsoft Office. A rewarding position with a 3-week rotating night shift and benefits package is offered.

Formación

• Previous customer service experience is preferred.
• Strong communication skills including an excellent telephone manner.
• Proven ability to quickly understand and adapt to service user/customer needs and communicate in a caring and respectful way.
• Strong organisational skills.
• Computer literate with a good working knowledge of Microsoft Office.

Responsabilidades

• Answering inbound calls within a timely manner and updating care records accordingly to ensure the welfare of service users
• Triage emergency calls and refer to the relevant service
• Delivering remote care, support and coordination in line with co-produced plans, providing reassurance to service user
• Responsible for the prioritisation of all alerts and notifications, working autonomously to provide proactive and reactive support, ensuring the appropriate escalation pathways are followed
• Raising and reporting equipment repairs and requirements through contact with the relevant Service Centre

Conocimientos

Customer service

Communication

Organisation

MS Office

Descripción del empleo

We have an exciting opportunity for an Out of Hours Customer Service Coordinatorto cover nights for our Devon Community Equipment Service. This is an excellent development opportunity where you'll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.

As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment.

What will this role involve?

• Answering inbound calls within a timely manner and updating care records accordingly to ensure the welfare of service users
• Triage emergency calls and refer to the relevant service
• Delivering remote care, support and coordination in line with co-produced plans, providing reassurance to service user
• Responsible for the prioritisation of all alerts and notifications, working autonomously to provide proactive and reactive support, ensuring the appropriate escalation pathways are followed
• Raising and reporting equipment repairs and requirements through contact with the relevant Service Centre

What are we looking for?

• Previous customer service experience is preferred
• Strong communication skills including an excellent telephone manner
• Proven ability to quickly understand and adapt to service user/customer needs and communicate in a caring and respectful way
• Strong organisational skills
• Computer literate with a good working knowledge of Microsoft Office

What can we offer you?

• £26,436.80 plus a Night Shift Allowance
• 16:30 - 01:00 on a 3 week rotating shift pattern
• Up to 33 days holiday (including bank holidays)
• Company Pension Scheme
• Company Sick Pay
• Life Assurance
• A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlet

Our ambition at Millbrook Healthcare Group is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

This role involves working in a regulated activity and may be subject to a DBS disclosure and social media check.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.

Perks and Benefits Generous annual leave, plus public holidays based on location. Extra annual leave for your birthday or an alternative celebration day. Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable). Opportunities for professional growth via Mauve Academy – our learning portal. Annual training allowance for career development. Hybrid working environment, with home setup allowance (where applicable). Optical benefits (£155/€180 toward eye tests, glasses, and lenses). Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.