Night Bell Attendant & Guest Concierge

Delano Miami Beach; Miami Beach (FL); Presencial; USD 1.929.000 - 2.480.000; Jornada completa

Descripción de la vacante

Delano Miami Beach is seeking a Bell Attendant to warmly greet guests, assist with luggage, and help guide guests to rooms and hotel amenities. You will promote hotel outlets and ensure courteous, efficient service throughout the guest journey.

The role requires a friendly demeanor, the ability to multitask in a fast-paced luxury environment, and strong English communication. Prior experience in upscale hotels is a plus.

Formación

• High School Diploma or equivalent required.
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel.

Responsabilidades

• Greet arriving guests and retrieve their luggage.
• Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa).
• Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort.
• Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.

Conocimientos

Public contact experience

Customer service

Educación

High School Diploma or equivalent

Descripción del empleo

Delano Miami Beach is seeking a Bell Attendant to warmly greet guests, assist with luggage, and help guide guests to rooms and hotel amenities. You will promote hotel outlets and ensure courteous, efficient service throughout the guest journey.

The role requires a friendly demeanor, the ability to multitask in a fast-paced luxury environment, and strong English communication. Prior experience in upscale hotels is a plus.