Bell Attendant

Delano Miami Beach; Kapolei (HI); On-site; USD 28,000 - 38,000; Full time

Job summary

A renowned luxury hotel is inviting applications for the position of Bell Attendant in Kapolei, Hawaii. This entry-level position is responsible for greeting guests, managing luggage delivery, and providing information about the hotel and local area. Candidates must have a strong customer service orientation, effective communication skills, and a knowledge of the local area. The role requires a full-time commitment with the aim to enhance guest satisfaction through attentive and professional service.

Qualifications

• Must be courteous and professional when assisting guests.
• Able to drive safely and keep records of incidents.
• Knowledgeable about hotel services and the local area.

Responsibilities

• Greet guests and assist with luggage from arrival to any requests.
• Provide information about hotel services and local attractions.
• Maintain luggage storage area and ensure guest safety.

Skills

Customer service orientation

Knowledge of local area

Safe driving

Communication skills

Job description

Delano Miami Beach is inviting applications for the position of Bell Attendant to join the reopening of the renowned hotel scheduled to open early 2026. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International, are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel.

Job Description

Job Overview

Under the general guidance of the Director of Front Office, the Bell Attendant position is responsible for meeting, greeting, and assisting in transporting guests to tourist areas, providing information on the local area, and ensuring delivery and retrieval of luggage to all guests in a courteous, timely, and professional manner.

Key Responsibilities

• Must love and take care of guests!
• Must say “yes” and “thank you” often!
• Greet arriving guests and retrieve their luggage
• Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
• Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
• Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
• Ensure that luggage has been stored safely according to prescribed procedures
• Ensure that the luggage storage area is always kept clean and tidy
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Be fully aware of what functions are going on in the hotel
• Able to drive in a safe and efficient manner
• Able to keep a record of all the incidents while driving, for example, any accidents or tickets.
• Responsible to ensure the safety and security of the guests while traveling.
• Provide gracious, attentive, and friendly service
• Any other reasonable duties as assigned by the supervisor or manager
• We recognize we are in the hospitality industry and that may require us to provide lateral service.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Management and Manufacturing

Industries

Hospitality