Night Aviation Client Services Specialist

XO; Fort Lauderdale (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

XO is seeking a client services specialist to ensure each flight is tailored to client needs and to manage all trip details with precision. You will communicate proactively, maintain up-to-date itineraries across systems, and collaborate with sales, operations and crew to deliver a seamless experience.

The role requires strong English communication, ability to multi-task under pressure, and a client-first mindset to maintain a home-away-from-home experience for our clients.

Qualifications

• Experience in a customer service role and a drive to deliver exceptional service.
• Ability to calmly handle difficult or demanding situations while keeping the client experience seamless.
• Excellent interpersonal skills and a proactive, service-driven mindset.

Responsibilities

• Arrange flight-related services and keep itineraries up to date in all systems.
• Proactively communicate with clients about restrictions and best options for travel.
• Onboard new clients and build relationships with clear, professional communication.
• Collaborate with sales, operations, billing, and crew to support a seamless experience.
• Navigate different systems and guides to retrieve information quickly.

Skills

Customer service

Client communication

Team player

Multitasking

Attention to detail

English proficiency

Job description

XO is seeking a client services specialist to ensure each flight is tailored to client needs and to manage all trip details with precision. You will communicate proactively, maintain up-to-date itineraries across systems, and collaborate with sales, operations and crew to deliver a seamless experience.

The role requires strong English communication, ability to multi-task under pressure, and a client-first mindset to maintain a home-away-from-home experience for our clients.