Client Services Executive

Vista Global; Fort Lauderdale (FL); On-site; USD 35,000 - 65,000; Full time

Job summary

XO’s Client Services team serves as the first point of contact for clients, coordinating travel experiences and collaborating with internal teams to ensure excellent service. The role focuses on tailor-made flight arrangements and maintaining accurate itineraries.

As part of the Client Services team, you will manage flight-related requests, communicate proactively with clients, onboard new customers, and collaborate with sales, operations, billing, and crew to deliver a seamless experience.

Qualifications

• Experience in a customer service role with a focus on exceptional service.
• Ability to handle difficult situations while maintaining seamless customer experience.
• Proactive, service-driven, strong teamwork and interpersonal skills.
• Ability to multitask in a high-pressure environment.
• Excellent English language skills with advanced spelling and grammar.
• Precise, detail-oriented, and punctual under pressure.

Responsibilities

• Trip Management: Arrange all flight-related services and keep itineraries up to date in all systems.
• Proactive Client Communication: Inform clients of restrictions and options, update on day-of-flight issues.
• Profile Management: Onboard new clients and build relationships with clear, professional communication.
• Interdepartmental Communication: Coordinate with sales, operations, billing, and crew for a seamless experience.
• Data Management and Technical Savviness: Keep systems current and navigate multiple programs.

Skills

Customer service

Communication

Team player

Multitasking

Attention to detail

Punctuality

Job description

XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device. Built on 20 years ofinnovation and skill, XO is the world’s premieraviation network.

Our Client Services team is the first point of contact within the business for our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.

Responsibilities

Providing an exemplary service and ensuring that each flight is tailor-made to the clients’ needs, your responsibilities will include:

• Trip Management: Arrange all flight-related services, managing active tickets containing client requests/changes, keeping itinerary up to date for client and in all systems.
• Proactive Client Communication: Ensure that the client is communicated with regarding all restrictions, always recommending the best options to them and striving to meet their every travel need. On the day of the flight, keeping client up to date on any unexpected or uncontrollable issues that may arise.
• Profile Management: Onboarding new clients to introduce them to the product and the company, speaking to clients and building relationships, maintaining clear, concise, and professional communication with our clients at all times.
• Interdepartmental Communication: Partner with sales team, operations team, billing team, and crew to support them as needed, ensuring a seamless experience for clientele.
• Data Management and Technical Savviness: Be able to keep systems up to date, navigate between different programs with ease, be resourceful in finding answers using the guides given at the time of training.

Required Skills and Experience

• You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers.
• Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers’ experience is seamless.
• You’re proactive, service-driven, a keen team player and possess excellent interpersonal skills.
• You have ability to multi-task in a high-pressure environment.
• Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers.
• You’re able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.