Overnight Client Services Executive

Vista Global; Fort Lauderdale (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Vista Global in Fort Lauderdale is seeking a dedicated Client Services professional to tailor each flight to the client’s needs and manage all related services from booking to post‑flight follow‑up.

The role focuses on proactive communication, seamless service delivery, and strong relationships with clients, sales, operations, billing, and crew to ensure an exceptional travel experience.

Qualifications

• Experience in a customer service role delivering exceptional service.
• Ability to handle difficult and demanding situations while maintaining a seamless client experience.
• Proactive, service-driven, team player with excellent interpersonal skills.
• Able to multi-task in a high-pressure environment.
• Excellent English language skills with advanced spelling and grammar.
• Maintain accuracy and attention to detail, delivering punctual results under pressure.

Responsibilities

• Trip management: Arrange flight-related services and manage active tickets, keeping itineraries up to date.
• Proactive client communication: Inform clients of restrictions and present best options, updating them on any issues.
• Profile management: Onboard new clients and build relationships with clear, concise communication.
• Interdepartmental collaboration: Work with sales, operations, billing, and crew to support a seamless experience.
• Data management: Navigate multiple programs and keep systems up to date, using training guides.

Skills

Customer service

Communication

Multitasking

Teamwork

Attention to detail

English proficiency

Job description

Client Services is the backbone in providing clients with the best flying experience in the industry. The team handles all aspects of a client’s journey with us, providing them with not only exemplary service but ensuring each flight is seamless and tailored to their needs. Their aim is to provide a home away from home for our clients, so no request is too big or too small.

Your Responsibilities

Providing an exemplary service and ensuring that each flight is tailor-made to the clients’ needs, your responsibilities will include:

• Trip Management: Arrange all flight-related services, managing active tickets containing client requests/changes, keeping itinerary up to date for client and in all systems.
• Proactive Client Communication: Ensure that the client is communicated with regarding all restrictions, always recommending the best options to them and striving to meet their every travel need. On the day of the flight, keeping client up to date on any unexpected or uncontrollable issues that may arise.
• Profile Management: Onboarding new clients to introduce them to the product and the company, speaking to clients and building relationships, maintaining clear, concise, and professional communication with our clients at all times.
• Interdepartmental Communication: Partner with sales team, operations team, billing team, and crew to support them as needed, ensuring a seamless experience for clientele.
• Data Management and Technical Savviness: Be able to keep systems up to date, navigate between different programs with ease, be resourceful in finding answers using the guides given at the time of training.

Required Skills, Qualifications, and Experience

• You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers.
• Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers’ experience is seamless.
• You’re proactive, service-driven, a keen team player and possess excellent interpersonal skills.
• You have ability to multi-task in a high-pressure environment.
• Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers.
• You’re able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.