Client Services Specialist

Jets.com; Norwell (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

A company specializing in flight operations is seeking a Flight Operations Coordinator to join their team in Norwell. This in-house role involves coordinating flights, ensuring safe operations, and maintaining exceptional client communication. The ideal candidate should have proficiency in Excel, strong organizational skills, and the ability to work under pressure. Experience in aviation is preferred but not required. Join a dynamic work environment and support the evolution of our sales department.

Qualifications

• Must be able to multitask and manage multiple flights and clients simultaneously.
• Professional verbal and written communication with both clients and internal teams.
• Calm and efficient in a fast-paced, time-sensitive environment.

Responsibilities

• Coordinate and schedule flights efficiently based on client preferences.
• Monitor flight progress and make real-time adjustments.
• Maintain professional client communication and provide travel updates.
• Handle customer inquiries and ensure efficient issue resolution.
• Adhere to aviation regulations and company protocols.

Skills

Proficiency in Excel and PowerPoint

Detail-Oriented and Organized

Strong Communication Skills

Ability to Work Under Pressure

Aviation Knowledge

Job description

This Role is an In-House Role. The Candidate must be able to travel to our Norwell Office. We are not considering remote candidates.

Are you ready to embark on a thrilling journey with a company that offers a dynamic, fun, and relaxed work environment? Look no further! At Jets.com, we take pride in delivering top-tier, personalized 24/7 service to our distinguished clientele who demand the best.

Overview

We are seeking an experienced and detail-oriented Flight Operations Coordinator to join our team. This role is critical in coordinating and scheduling flights while ensuring seamless operations and an exceptional client experience. We are prioritizing candidates with aviation experience.

Responsibilities

• Coordinate and Schedule Flights – Efficiently arrange flight itineraries, considering client preferences and operational requirements.
• Ensure Safe Operations – Monitor flight progress, weather conditions, and other factors that impact travel, making real-time adjustments as needed.
• Client Communication – Maintain clear and professional communication with clients, providing updates and addressing any travel-related inquiries.
• Accurate Documentation – Maintain detailed flight records, manage billing processes, and reconcile accounts.
• Customer Service – Handle customer inquiries with professionalism, ensuring issues are resolved efficiently.
• Compliance and Safety – Adhere to aviation regulations and company protocols to uphold the highest standards of service and safety.
• Ad Hoc Projects – Support the Vice President of Sales on projects aimed at building, optimizing, and innovating the sales department.

Qualifications

• Proficiency in Excel and PowerPoint – Comfortable analyzing data, preparing reports, and presenting insights.
• Detail-Oriented and Organized – Ability to multitask and manage multiple flights and clients simultaneously.
• Strong Communication Skills – Professional verbal and written communication with both clients and internal teams.
• Ability to Work Under Pressure – Remain calm and efficient in a fast-paced, time-sensitive environment.
• Aviation Knowledge – Preferred but not required; a willingness to learn is essential.

If you have a passion for aviation, thrive in a dynamic work environment, and are ready to grow into a leadership role while contributing to the evolution of our sales department, we encourage you to apply!