Night Auditor | Towneplace Suites Columbus North-OSU

Upper Arlington TownePlace Suites; Upper Arlington (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

Upper Arlington TownePlace Suites is seeking a Night Auditor to manage front desk operations during the audit shift and ensure guest satisfaction. You will balance daily revenue and expenses, handle check-ins/check-outs, and maintain payment policies.

The role requires strong guest service and communication skills, with a preference for hotel industry experience and bilingual English/Spanish abilities.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of customer service experience; hotel experience preferred.
• Ability to communicate clearly with guests, management, and co-workers.
• Bilingual English/Spanish a plus.

Responsibilities

• Attend to guest needs and balance revenue and expenses during the day.
• Handle all front desk tasks during the audit shift.
• Process check-ins and check-outs according to hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments.

Job description

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.