Night Auditor: Balance Revenue & Guest Service Overnight

Shaner Hotels; Columbus (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

The Night Auditor at TownePlace Suites Columbus Upper Arlington, part of Shaner Hotels, balances daily transactions and supports front desk operations during the night shift. This role emphasizes guest service, accurate reporting, and adherence to hotel policies to ensure a smooth overnight experience.

We seek individuals with strong communication skills, a year of customer service experience, and the ability to work flexible hours including weekends and overnights.

Qualifications

• High school diploma or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Skills

Customer service

Communication

Guest satisfaction

Education

High school diploma or equivalent

Tools

Computer experience

Job description

The Night Auditor at TownePlace Suites Columbus Upper Arlington, part of Shaner Hotels, balances daily transactions and supports front desk operations during the night shift. This role emphasizes guest service, accurate reporting, and adherence to hotel policies to ensure a smooth overnight experience.

We seek individuals with strong communication skills, a year of customer service experience, and the ability to work flexible hours including weekends and overnights.