Night Auditor Columbus Airport Marriott

Dreamscape Hospitality; Columbus (OH); On-site; USD 1,929,000 - 3,031,000; Full time

Job summary

Dreamscape Hospitality is seeking a Night Auditor to balance nightly transactions and manage front desk operations during the overnight shift. The role emphasizes accurate financials, guest service, and coordination with the next shift to ensure a smooth hotel operation.

Responsibilities include check-in/out, handling guest inquiries, preparing daily reports, and maintaining front desk organization. Prior customer service experience and basic accounting help are preferred.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Experience in accounting or bookkeeping is a plus.

Responsibilities

• Balance nightly hotel transactions and ensure accurate financials.
• Check guests in/out and assign rooms.
• Address guest inquiries and provide local information.
• Prepare and distribute daily management reports.
• Monitor hotel security during night shifts.
• Process financial transactions including cash handling.
• Coordinate with the next shift and management.
• Maintain front desk cleanliness and organization.
• Provide wake-up calls and guest services as needed.
• Troubleshoot basic hotel equipment and escalate issues.

Skills

Attention to detail

Customer service

Communication

Independent work

Computer skills

Hotel software

Education

High School Diploma or equivalent

Tools

Hotel management software

Job description

Night Auditor - 402150

Description

Night Auditor - 402150
Department: Rooms
Reports To: Front Office Manager/Director of Front Office Operations
FLSA: Non-Exempt

Job Summary

The Night Auditor is responsible for balancing the revenue and expense transactions, handling the front
desk duties during the overnight shift, and ensuring a smooth operation of the hotel during nighttime
hours. The role also involves providing exceptional customer service to hotel guests.

Essential Duties And Responsibilities

• Perform nightly audit of hotel transactions, ensuring that all financials are accurately balanced.
• Check guests in and out, ensuring proper room assignments and handling guest requests efficiently.
• Handle all guest inquiries, providing information about the hotel, its services, and the local area.
• Prepare and distribute daily reports to the management team.
• Monitor the security of the hotel during the night, responding to any emergencies or disturbances.
• Process all financial transactions, including cash handling, credit card processing, and ensuring proper posting to guest accounts.
• Ensure proper communication with the next shift and management team, noting any issues or important information.
• Maintain the cleanliness and organization of the front desk area.
• Provide wake-up calls and perform other guest services as needed.
• Perform basic troubleshooting of hotel equipment and systems, escalating issues to the appropriate department as necessary.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a customer service role preferred.
• Experience in accounting or bookkeeping is a plus.

Skills And Abilities

• Strong attention to detail and ability to work with numbers.
• Excellent customer service and communication skills.
• Ability to work independently and make decisions with minimal supervision.
• Proficient in the use of computers and hotel management software.
• Ability to handle multiple tasks and work under pressure.

Reasonable Accommodations

The hotel is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. If you require an accommodation, please discuss your needs with the Human Resources department.

Requirements

Physical Requirements:

• Ability to stand, walk, and remain in a stationary position for extended periods.
• Ability to lift, carry, push, or pull up to 20 pounds occasionally.
• Visual and auditory ability to operate office equipment, including computers and phones, and to respond to emergencies.
• Ability to perform repetitive motions, such as typing and writing.

Work Environment

Work is performed in a hotel environment, primarily at the front desk. The position involves overnight shifts, including weekends and holidays.