Night Auditor | Towneplace Suites Columbus North-OSU

Shaner Hotels; Columbus (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

The Night Auditor at TownePlace Suites Columbus Upper Arlington, part of Shaner Hotels, balances daily transactions and supports front desk operations during the night shift. This role emphasizes guest service, accurate reporting, and adherence to hotel policies to ensure a smooth overnight experience.

We seek individuals with strong communication skills, a year of customer service experience, and the ability to work flexible hours including weekends and overnights.

Qualifications

• High school diploma or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Skills

Customer service

Communication

Guest satisfaction

Education

High school diploma or equivalent

Tools

Computer experience

Job description

Shaner Hotels has an exciting opportunity at our 119-room TownePlace Suites Columbus Upper Arlington! Conveniently located just minutes from The Ohio State University, our hotel offers guests a comfortable extended-stay experience in one of Columbus, Ohio's most vibrant communities.

Situated in Upper Arlington, our property provides easy access to all that Columbus has to offer, including world-class sporting events, dining, entertainment, shopping, and local attractions. Guests enjoy the convenience of being close to the university, business districts, and the many experiences that make Columbus a premier destination.

TownePlace Suites offers spacious accommodations designed for longer stays, featuring modern guest suites, fully equipped kitchens, complimentary breakfast, free high-speed Wi-Fi, fitness center, and inviting spaces where guests can feel at home.

If you're passionate about hospitality and enjoy creating memorable experiences for guests, TownePlace Suites Columbus Upper Arlington offers an excellent opportunity to grow your career with Shaner Hotels. Join a team dedicated to service excellence, teamwork, and making every guest feel welcome.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.