Night Auditor, The Westin Buffalo

Delaware North; Buffalo (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision insurance*

401 (k) with company match*

Paid vacation days and holidays*

Paid parental bonding leave*

Tuition or professional certification

Weekly pay

Free shift meal

Free parking

30% discount at Jake's Cafe

Discounted room rates for employees,

Generous Marriott discounts

Training and development with internal

mobility and growth opportunities

Job summary

Delaware North operates The Westin Buffalo in downtown Buffalo, NY and is seeking a customer-service focused Night Auditor for either full-time or part-time shifts. You will run the night audit, reconcile payments, and assist guests with check-in/out while handling cash and billing correctly.

The role pays $19.00–$21.00 per hour and includes benefits such as health, dental, and vision, a 401(k) with company match, paid vacation/holidays, tuition or certification reimbursement, weekly pay, free

Qualifications

• Must be at least 18 years old.
• A valid driver's license is required.
• No high school diploma or GED required.
• Previous experience in cash handling.
• Previous experience in a customer service environment is beneficial.
• Good communication skills; ability to communicate with guests and team members.
• Basic math skills; ability to accurately handle money and count change.
• Experience using Microsoft Excel.

Responsibilities

• Run the night audit function, reconcile credit card payments, input sales and manual sales sheets, understand the guest folio, explain billing, and how to make any needed corrections.
• Review pending advance deposits and charges, check guests in and out of the hotel efficiently.
• Quote room rates and room package information, post charges for in-house accounts.
• Complete shift closing, drop cash and check payments, securing the bank at all times, and follow proper cash handling policies.
• Cash handling and accountability; maintain accurate paperwork as it relates to front office operations.
• Check and balance the daily figures, post room and tax charges on guest accounts.
• Drive a company vehicle to help with valet/shuttle parking as needed.

Skills

Night audit

Cash handling

Customer service

Guest communication

Billing reconciliation

Math skills

Communication

Education

No high school diploma or GED required

Tools

Microsoft Excel

Job description

The opportunity

Delaware North Parks and Resorts is searching for a customer-service focused full-time or part-time Night Auditor to join our team at The Westin Buffalo in Buffalo, New York. Working in an exciting, fast paced environment, you will never have a dull day at work.

Pay

$19.00 - $21.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

What we offer

Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will allow you to meet people from around the world and work with a supportive team focused on career development.

• Health, dental, and vision insurance*

• 401 (k) with company match*

• Paid vacation days and holidays*

• Paid parental bonding leave*

• Tuition or professional certification reimbursement*

• Weekly pay

• Free shift meal

• Free parking

• 30% discount at Jake's Cafe

• Discounted room rates for employees, friends, and family

• Generous Marriott discounts

• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

What will you do?

• Run the night audit function, reconcile credit card payments, input sales and manual sales sheets, understand the guest folio, explain billing, and how to make any needed corrections.

• Review pending advance deposits and charges, check guests in and out of the hotel efficiently.

• Quote room rates and room package information, post charges for in-house accounts.

• Complete shift closing, drop cash and check payments, securing the bank at all times, and follow proper cash handling policies.

• Cash handling and accountability; maintain accurate paperwork as it relates to front office operations.

• Check and balance the daily figures, post room and tax charges on guest accounts.

• Drive a company vehicle to help with valet/shuttle parking as needed.

More about you

• Must be at least 18 years old.

• A valid drivers license is required.

• No high school diploma or GED required.

• Previous experience in cash handling.

• Previous experience in a customer service environment is beneficial.

• Good communication skills; ability to communicate with guests and team members.

• Basic math skills; ability to accurately handle money and count change.

• Experience using Microsoft Excel.

Physical requirements

• Able to perform long-term standing, walking, bending, reaching, repetitive moving items up to 30 pounds.

Shift details

Overnight

OT as needed

Holidays

Who we are

Delaware North operates the Westin Buffalo, situated within the company’s global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake's Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.