Front Desk Clerk

The Westin Buffalo; Buffalo (NY); On-site; USD 24,108 - 25,485; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid vacation days

Paid parental bonding leave

Tuition reimbursement

Weekly pay

Free shift meal

Free parking

30% discount at Jake’s Cafe

Discounted room rates

Generous Marriott discounts

Job summary

A four-diamond hotel in downtown Buffalo is seeking a Front Desk Clerk to enhance the guest experience. Responsibilities include greeting guests, managing transactions, and resolving issues promptly. The ideal candidate should possess strong communication skills and a customer-service mindset. This full-time/part-time role offers competitive pay and opportunities for growth within the hotel industry. A $750 sign-on bonus is included, alongside a comprehensive benefits package for eligible team members.

Qualifications

• Previous customer service experience preferred.
• Previous front desk experience preferred.
• Ability to function professionally under pressure.

Responsibilities

• Greet and register guests via a centralized registration system.
• Manage cash and credit card transactions accurately.
• Resolve small guest issues immediately.

Skills

Good interpersonal communication skills

Customer service experience

Ability to multitask

Education

High school diploma or GED not required

Job description

The opportunity

Delaware North Parks and Resorts is hiring a full-time or part-time Front Desk Clerk to join our team at The Westin Buffalo in Buffalo, New York. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived; apply now join our team.

Pay

$17.50 – $18.50 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

Receive a $750 Sign-on Bonus! Bonus is paid out over time!

Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will give you the opportunity to meet people from around the world and work with a supportive team focused on career development.

• Health, dental, and vision insurance*
• 401 (k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal
• Free parking
• 30% discount at Jake’s Cafe
• Discounted room rates for employees, friends, and family
• Generous Marriott discounts
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

What will you do?

• Greet and register guests via a centralized registration system and coordinate with housekeeping as needed.
• Manage cash and credit card transactions while keeping accurate paperwork.
• Resolve small guest issues immediately, delivering items to guests as needed.
• Monitor and balance the daily figures, post room and tax charges on guest accounts.

More about you

• Good interpersonal communication skills in person and by phone and previous customer service experience is beneficial.
• Ability to multitask, function in a professional manner under pressure from guests and supervisors.
• No high school diploma or GED required.
• Previous customer service experience preferred.
• Previous front desk experience preferred.

Physical requirements

• Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts.

Shift details

Days
Evenings
Holidays
Weekends
OT as needed
Events