Night Audit at Buffalo Lodging Associates

University of Delaware; Buffalo (NY); Ibrido; USD 24.108 - 25.485; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Weekly (Every Friday)

Medical, Dental & Vision Insurance

Competitive 401(k) with Employer Match

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts

Wellness Programs

Employee Appreciation Activities

Learning and Development Opportunities

Employee Referral Program

Descrizione del lavoro

Buffalo Lodging Associates, on behalf of Hampton Inn Buffalo-Airport/Galleria Mall, is seeking a Night Auditor to join the overnight team. The role involves greeting guests, handling check-ins/outs, balancing night accounts, and producing accurate reports.

The ideal candidate brings hotel guest service experience; proficiency with a property management system, Word, and Excel is strongly preferred. The schedule is overnights with weekend availability; pay starts at $17.50–$18.50 per hour with

Competenze

• Customer service experience in a hotel setting preferred.
• Brand experience is a plus.
• High School diploma or equivalent is preferred.

Mansioni

• Greeting guests, complete the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property.
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers inputs all pertinent information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.
• Prepares guest folios for express check out.

Conoscenze

Customer service

Brand experience

Valid driver's license

Formazione

High School diploma or equivalent

Strumenti

Property management system

Word

Excel

Descrizione del lavoro

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Hampton Inn Buffalo-Airport/Galleria Mall is seeking a Night Auditor to join their team!

The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests.

Responsibilities Include

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property.
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers inputs all pertinent information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.
• Prepares guest folios for express check out.

About Buffalo Lodging Associates

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

Pay range: $17.50 - $ 18.50

What You Bring

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• BRAND experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .
• Typical Schedule : Overnights, 11 PM- 7 AM Weekend Availability needed

What We Offer You

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.