Night Auditor | Newark Four Points by Marriott

Newark Four Points; Newark (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Newark Four Points is seeking a Night Auditor to balance daily transactions and support front desk operations during the overnight shift. The role requires excellent guest service, strong communication skills, and the ability to take appropriate action to meet and exceed guest expectations.

The Night Auditor will attend to guest needs, balance revenue and expenses, manage check-ins/check-outs, and generate daily reports while adhering to hotel policies and procedures.

Qualifications

• Minimum one year customer service experience.
• High school diploma or equivalent.
• Ability to communicate with guests, management, and co-workers.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Attend to guest needs during the audit shift.
• Balance the day’s revenue and expenses.
• Handle check-ins and check-outs according to established hotel requirements.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Adhere to payment, cash handling and credit policies/procedures.
• Other duties as assigned.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma

Tools

Computer experience

Job description

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.