Night Auditor

Hampton Inn Newark; Newark (NJ); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Night shift differential

Weekly pay

Cross-training opportunities

Safe and quiet work environment

Job summary

Hampton Inn Newark Airport is seeking a Night Auditor to close out the day accurately while delivering exceptional guest service throughout the night. This role suits detail-focused professionals who can work independently, stay proactive, and help ensure the hotel sells out when possible.

Your night will involve monitoring arrivals and availability, communicating clearly with guests and team members, and handling calls with urgency and care to maintain a safe and welcoming overnight environment.

Qualifications

• Detail-oriented with strong accuracy and follow-through.
• Able to work independently overnight with minimal supervision.
• Calm under pressure while delivering exceptional guest service.

Responsibilities

• Audit and reconcile daily financial transactions and complete the nightly audit process.
• Monitor arrivals and availability to support a sold-out strategy where possible.
• Provide exceptional guest service, remaining patient and solution-focused with challenging guests.
• Pre-empt guest needs by anticipating requests and resolving concerns.
• Answer calls within 3 rings and handle requests promptly and courteously.
• Provide shuttle information and assist guests with transportation details.
• Walk guests to comparable hotels when rooms are unavailable and coordinate transitions.
• Negotiate walk rates as needed to support guest solutions.

Skills

Detail-oriented

Guest service

Communication

Independent overnight work

Calm under pressure

Job description

Job Summary

Join our team at Hampton Inn Newark Airport as a Night Auditor. You will play a key role in closing out each day accurately while delivering superlative guest service throughout the night. This position is ideal for a detail-focused, calm, and guest-first professional who can work independently, stay proactive, and help ensure the hotel is sold out whenever possible.

Your night sets the tone: you’ll monitor arrivals and availability, communicate clearly with guests and team members, and handle calls and requests with urgency and care.

Benefits

• Night shift differentials

• Weekly pay

• Cross-training opportunities

• Safe and quiet work environment

Responsibilities

• Audit & reconcile daily financial transactions and complete the nightly audit process accurately.

• Ensure the hotel sells out whenever possible by monitoring availability, making recommendations, and helping manage walk strategy.

• Provide exceptional guest service, including when guests are challenging—remaining patient, professional, and solution-focused.

• Pre-empt guests’ needs by anticipating requests and resolving concerns before they escalate.

• Answer all calls within 3 rings and handle requests promptly and courteously.

• Provide shuttle information and ensure guests have the details they need for transportation.

• When all 191 rooms are occupied, walk guests to comp-set hotels and coordinate the transition smoothly.

• Negotiate rates for walks as needed to support guest solutions and operational goals.

• Ensure guest satisfaction at all times by following through on commitments and confirming resolution.

• Refill coffee at the lobby station as required to keep the lobby experience welcoming for late-night and early-morning guests.

• Ensure to-go breakfast bags are available prior to 6:00 AM for early departures.

• Process late check-ins and early check-outs with accuracy and professionalism.

• Prepare nightly audit reports for management and communicate any important notes clearly.

• Maintain a safe, secure overnight environment and follow procedures to support guest safety.

• Handle guest requests and any emergencies professionally, escalating when appropriate.

Schedule

This role is available as full-time and part-time for overnight hours at Hampton Inn Newark Airport.

Who You Are

• Detail-oriented with a strong sense of ownership for accuracy and follow-through.

• Comfortable working independently overnight while staying guest-focused and proactive.

• Calm under pressure and able to deliver excellent service even with challenging situations.

• Clear communicator who responds quickly and professionally—especially on the phone.