Night Auditor | Philadelphia Ridley Park Springhill Suites

Philadelphia Springhill Suites; Ridley Park (Delaware County); On-site; USD 32,000 - 42,000; Full time

Job summary

Philadelphia Springhill Suites in Ridley Park, PA is seeking a Night Auditor to balance daily revenue and support front desk operations during the overnight shift.

You will handle guest needs, process check-ins/check-outs according to hotel requirements, and maintain accurate daily reports while adhering to cash handling and payment policies.

Qualifications

• High school graduate or equivalent.
• 1+ year of customer service experience; hotel experience preferred.
• Able to satisfactorily communicate with guests, management, and co-workers.
• Computer experience preferred.
• Bilingual English/Spanish a plus.

Responsibilities

• Attend to guest needs and provide service during the audit shift.
• Balance revenue and expenses for the day and perform front desk duties during audit hours.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments.

Skills

Guest service

Cash handling

Bilingual English/Spanish

Computer experience

Education

High school diploma

Job description

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.