Night Auditor | Philadelphia Ridley Park Springhill Suites

Shaner Hotels; Ridley Park (Delaware County); On-site; USD 32,000 - 42,000; Full time

Job summary

The Night Auditor at Shaner Hotels balances daily revenue and expenses while attending to guests and performing front desk duties during the audit shift. Strong communication and guest service are essential to meet guest expectations.

Candidates should have at least one year of customer service experience; a high school diploma or equivalent is required, with computer skills and a plus for bilingual English/Spanish proficiency.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Attend to the needs of guests, balancing the revenue and expense transactions that occurred during the day.
• Perform all the functions of the front desk staff during the audit shift.
• Demonstrate strong communication and guest service to meet and exceed guest expectations.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Computer experience

Job description

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.