Night Auditor | Baltimore McHenry Row Courtyard

Baltimore McHenry Row Courtyard; Baltimore (MD); On-site; USD 22,000 - 30,000; Full time

Job summary

Baltimore McHenry Row Courtyard is seeking a Night Auditor to support overnight front desk operations in Baltimore. The role balances daily revenue and expenses and performs front desk duties during audits to ensure seamless guest experiences.

The candidate should have strong guest-service skills, solid communication, and basic computer proficiency, with bilingual English/Spanish being a plus. Flexible scheduling, including weekends and holidays, is required.

Qualifications

• High school diploma required or equivalent.
• Minimum one year of customer service experience; hotel experience preferred.
• Ability to communicate with guests, management and coworkers clearly.
• Basic computer skills and willingness to learn hotel software.

Responsibilities

• Attend to guests during the night audit and front desk shift, balancing revenue and expenses.
• Handle guest complaints and ensure guest satisfaction.
• Process all check-ins and check-outs per hotel standards.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments.

Skills

Bilingual English/Spanish

Customer service

Communication

Computer literacy

Education

High school diploma

Tools

POS systems

Computer experience

Job description

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.