Night Auditor - Part Time

Ethan Allen; Danbury (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel is seeking a Front Desk Associate to manage guest interactions and ensure a high standard of service. Responsibilities include handling check-ins and check-outs, managing guest accounts, and maintaining lobby standards. Ideal candidates will possess strong communication skills, flexibility for night shifts, and proficiency in hotel management software.

Qualifications

• Knowledge of hotel property management systems.
• Ability to handle guest complaints professionally.
• Flexibility to work night shifts and assist other departments.

Responsibilities

• Manage guest accounts and post charges accurately.
• Handle guest complaints and ensure service standards.
• Complete night audit checklist and responsibilities.

Skills

Customer Service

Communication

Problem Solving

Flexibility

Tools

M3 accounting software

Windows Office suite

Excel

Outlook

Word

Job description

Job Responsibilities for Front Desk Associate

1. Must have knowledge and understanding of all front desk associate job requirements.
2. Record messages for next shift and management, especially guest-related issues and early morning call outs.
3. Communicate with housekeeping and front desk regarding no-shows, room moves, early check-outs, etc.
4. Have a thorough working knowledge of the hotel property management system, Opera.
5. Understand all rates, packages, and booking restrictions.
6. Monitor guest accounts and post charges accurately.
7. Review accounts and charges with guests during check-out.
8. Handle guest complaints professionally, using Ethan Allen's service standards, and follow up appropriately.
9. Record guest comments or complaints, referring to managers as needed.
10. Maintain the lobby and sitting area, ensuring beverages and snacks are replenished.
11. Handle lost and found inquiries professionally, following proper guidelines.
12. Record and set wake-up calls.
13. Deposit guests' valuables in hotel safes or safe-deposit boxes.
14. Safekeeping and issuance of keys.
15. Balance daily postings and revenue in the system.
16. Prepare and distribute daily reports via email promptly.
17. Resolve guest issues diplomatically and efficiently.
18. Be familiar with all emergency procedures (fire, safety, disaster, etc.).
19. Conduct security checks of the building routinely, including locks and energy efficiency measures.
20. Prepare VIP, complimentary, house use rooms, and out-of-order lists accurately.
21. Ensure proper guest registration and credit procedures are followed.
22. Process guaranteed/no-show billings efficiently.
23. Adhere to all system and control procedures.
24. Complete the third shift night audit checklist and responsibilities.
25. Complete the M3 Night Audit spreadsheet each shift (estimated 30 minutes).
26. Enter daily report data into the M3 accounting system (estimated 30 minutes).
27. Export daily reports from M3 and email to department heads (estimated 5 minutes).

Hotel Specific Essential Functions

• Be flexible to perform responsibilities outside the job description, assisting other departments as needed.
• Comply with all hotel policies and procedures.
• Work from 11 pm to 7 am if required, including covering absences.
• Stand for up to 8 hours.
• Lift up to 30 lbs.
• Bend frequently during shifts.

Technology and Equipment

• Proficiency in M3 accounting software, Windows Office suite, Excel, Outlook, Word, and multi-line phone system.
• Maintain room inventory in the property management system.
• Process credit card transactions securely.