Night Auditor: Overnight Ops & Guest Experience Lead

Sheraton; Novi (MI); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

Paid time off

Training & development

Descripción de la vacante

Sheraton Novi in Novi, MI invites an experienced Night Auditor to manage overnight hotel operations, balance daily revenue, and reconcile guest accounts. You will handle check-ins/outs, review folios, and maintain security while delivering outstanding guest service throughout overnight hours.

The role requires independent work during night shifts, strong accounting skills, and a calm, customer-focused approach to resolve issues and support morning operations.

Formación

• Previous hotel night audit and front desk experience required.
• Strong understanding of hotel accounting procedures and financial reconciliation.
• Experience with hotel property management systems (PMS) and reservation software.
• Excellent mathematical, organizational, and computer skills.
• Ability to identify and resolve billing discrepancies.
• Strong customer service, communication, and problem-solving abilities.
• Ability to work independently with minimal supervision during overnight hours.
• Dependable, trustworthy, punctual, and detail-oriented.
• Ability to multitask and remain calm in a fast-paced hospitality environment.
• Flexible availability, including overnight shifts, weekends, and holidays.

Responsabilidades

• Perform nightly audits to ensure accuracy of daily hotel revenue, guest accounts, room charges, and financial transactions.
• Balance and reconcile cash, credit card payments, deposits, and other financial records.
• Prepare daily audit reports, occupancy reports, revenue summaries, and end-of-day financial documentation.
• Complete the hotel's daily system rollover and ensure all financial and reservation information is accurate.
• Process guest check-ins, check-outs, reservations, cancellations, and room changes.
• Review guest folios, correct billing discrepancies, and resolve payment issues.
• Monitor room availability, occupancy levels, and reservation activity.
• Provide outstanding customer service while assisting overnight guests with questions, requests, and concerns.
• Handle guest complaints and resolve issues professionally and efficiently.
• Communicate important guest concerns, maintenance issues, and operational updates to management and incoming staff.
• Maintain hotel security by monitoring entrances, guest activity, and safety procedures.
• Assist with light housekeeping, lobby maintenance, and preparation of breakfast areas when necessary.
• Ensure a smooth transition between overnight and morning shifts through accurate reporting and communication.

Conocimientos

Night audit experience

Front desk experience

Hotel accounting

PMS software

Reservation software

Mathematical skills

Organizational skills

Computer skills

Billing discrepancy resolution

Customer service

Communication

Problem-solving

Independent work during overnight

Reliability and punctuality

Attention to detail

Multitasking

Overnight shift flexibility

Herramientas

PMS software

Reservation software

Descripción del empleo

Sheraton Novi in Novi, MI invites an experienced Night Auditor to manage overnight hotel operations, balance daily revenue, and reconcile guest accounts. You will handle check-ins/outs, review folios, and maintain security while delivering outstanding guest service throughout overnight hours.

The role requires independent work during night shifts, strong accounting skills, and a calm, customer-focused approach to resolve issues and support morning operations.