Night Auditor & Overnight Guest Services Lead

Embassy Suites by Hilton Berkeley Heights; Berkeley Heights (NJ); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Embassy Suites by Hilton Berkeley Heights in New Jersey is seeking a dedicated Night Auditor to oversee overnight operations, perform front desk duties, and assist guests with inquiries. The role emphasizes accuracy in night audits and maintaining a secure, welcoming environment for guests.

Ideal candidates have 1-2 years in a similar role, cash handling experience, and strong attention to detail. Fluency in English, excellent communication, and the ability to work independently are essential.

Qualifications

• 1-2 years of experience as Night Auditor or similar role preferred.
• Prior cash handling experience is necessary.
• Schedule: Overnight weekends and holidays required.
• Read, write and speak English fluently.
• High school diploma or equivalent required.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Ability to work independently with minimal supervision.
• Strong computer skills.

Responsibilities

• Perform front desk duties, such as guest check-ins and check-outs, during the night shift.
• Process guest payments and maintain accurate records.
• Conduct night audits to verify the accuracy of guest accounts and resolve discrepancies.
• Assist guests with inquiries, requests, and any issues during the night.
• Ensure the safety and security of the hotel premises during overnight hours.
• Provide exceptional customer service and create a welcoming atmosphere for guests.
• Collaborate with other departments to address guest needs and ensure a seamless guest experience.
• Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively.

Skills

Communication

Cash handling

Multitasking

Independent work

Computer skills

English fluency

Education

High school diploma

Job description

Embassy Suites by Hilton Berkeley Heights in New Jersey is seeking a dedicated Night Auditor to oversee overnight operations, perform front desk duties, and assist guests with inquiries. The role emphasizes accuracy in night audits and maintaining a secure, welcoming environment for guests.

Ideal candidates have 1-2 years in a similar role, cash handling experience, and strong attention to detail. Fluency in English, excellent communication, and the ability to work independently are essential.