Night Auditor: Overnight Guest & Operations Lead

Homewood Suites/ Tru by Hilton Albany Crossgates Mall; City of Albany (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

PTO

Company Discounts

Supportive Work Environment

Job summary

MCHG is seeking a Night Auditor to oversee overnight front desk operations, process PMS tasks, and ensure accurate nightly accounting while delivering exceptional guest service.

The ideal candidate has strong customer service skills, basic computer knowledge, and the ability to work nights, weekends, and holidays. We offer competitive wages and full-time benefits in a supportive, respectful work environment. Join a friendly team committed to Positively Impacting Lives.

Qualifications

• Experience at front desk or night audit preferred but not required.
• Strong customer service and attention to detail.
• Basic computer knowledge and ability to learn PMS.
• Excellent written and verbal communication.
• Reliable, punctual, and able to work independently.
• Availability for nights, weekends, and holidays.

Responsibilities

• Serve as Manager on Duty during overnight hours
• Process PMS night audit tasks and end-of-day accounting procedures
• Accurately handle cash, complete daily transaction reports, and balance the cash drawer
• Welcome guests and provide exceptional service in person and over the phone
• Handle room and rate changes, VIP reservations, and special guest requests according to hotel policies
• Maintain clean and safe front desk and work areas
• Communicate effectively with management, front desk team, and other departments
• Provide guests with information about hotel services, amenities, and the local area
• Uphold the MCHG mission and values through professionalism, positivity, and respect

Skills

Front desk experience

Customer service

Computer literacy

Communication skills

Reliability and punctuality

Night/weekend/holiday availability

Job description

MCHG is seeking a Night Auditor to oversee overnight front desk operations, process PMS tasks, and ensure accurate nightly accounting while delivering exceptional guest service.

The ideal candidate has strong customer service skills, basic computer knowledge, and the ability to work nights, weekends, and holidays. We offer competitive wages and full-time benefits in a supportive, respectful work environment. Join a friendly team committed to Positively Impacting Lives.