Night Auditor & Overnight Front Desk Lead

Reitmr; Denver (CO); On-site; USD 29,000 - 32,000; Full time

Job summary

Sonesta Denver Downtown is seeking a Night Auditor to balance hotel income and expenses for each 24-hour period and serve as a Guest Service Agent during overnight shifts at the front desk.

You will act as the hotel system liaison, opening tickets with Opera, SynXis, or support during overnight hours when issues occur. The role reports to Front Office Manager and is non-exempt (hourly).

Qualifications

• High School diploma or equivalent required.
• One year of hotel experience preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.

Responsibilities

• Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy.
• Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.
• Complete and transmit daily management reports with supporting documentation ensuring accurate accounting of revenues and expenses.
• Prepare General Manager daily, weekly and month end reporting packs.
• Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program.
• Accurately process all cash and credit card transactions following established procedures.
• May routinely book guest reservations and upsell rooms to maximize revenue.
• Follow the overall seasonal demand reservation strategy as communicated by hotel management.
• Promote teamwork and quality service through daily communication with other shifts and management.

Skills

Customer service

Communication skills

Attention to detail

English fluency

Education

High School diploma or equivalent

One year of hotel experience

Job description

Sonesta Denver Downtown is seeking a Night Auditor to balance hotel income and expenses for each 24-hour period and serve as a Guest Service Agent during overnight shifts at the front desk.

You will act as the hotel system liaison, opening tickets with Opera, SynXis, or support during overnight hours when issues occur. The role reports to Front Office Manager and is non-exempt (hourly).