Night Auditor — Overnight Front Desk & Flexible Schedule

Hamilton Courtyard; Hamilton (OH); On-site; USD 33,000 - 42,000; Full time

Job summary

The Night Auditor at Courtyard Hamilton, part of Shaner Hotels, joins a busy downtown property in Hamilton, Ohio. You balance daily revenue and expenses, and perform front desk duties during the audit shift while delivering friendly, professional guest service.

Strong communication skills and a guest-focused attitude are essential; bilingual English/Spanish is a plus. The role requires a flexible schedule including weekends, holidays, and overnight hours, with opportunities to grow within the

Qualifications

• High school diploma or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Balance the revenue and expense transactions that occurred during the day and perform all front desk functions during the audit shift.
• Attend to the needs of guests and provide guest service with a professional demeanor.
• Handle guest complaints ensuring guest satisfaction.
• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.

Skills

Customer service

Bilingual English/Spanish

Communication

Education

High school diploma or equivalent

Tools

Computer experience

Job description

The Night Auditor at Courtyard Hamilton, part of Shaner Hotels, joins a busy downtown property in Hamilton, Ohio. You balance daily revenue and expenses, and perform front desk duties during the audit shift while delivering friendly, professional guest service.

Strong communication skills and a guest-focused attitude are essential; bilingual English/Spanish is a plus. The role requires a flexible schedule including weekends, holidays, and overnight hours, with opportunities to grow within the