Night Auditor | Hamilton Courtyard

Shaner Hotels; Hamilton (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

The Courtyard Hamilton, part of Shaner Hotels, seeks a dedicated Night Auditor to support our front desk during the overnight shift in Hamilton, Ohio.

You will balance daily revenue, process late check-ins/outs, respond to guest needs, and ensure compliance with cash handling and policies. Strong communication and guest-service skills are essential.

Hotel experience is a plus, bilingual ability is a bonus, and you will join a team committed to exceptional hospitality.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of customer service experience; hotel experience preferred.
• Ability to communicate clearly with guests, management, and co-workers.
• Computer experience is preferred.
• Bilingual English/Spanish is a plus.
• Knowledge of local activities and attractions relevant to guests.

Responsibilities

• Attend to guests during the night audit and front desk duties.
• Balance revenue and expenses from the day and handle nightly transactions.
• Handle check-ins and check-outs per hotel requirements.
• Generate daily reports for designated departments.

Skills

Customer service

Communication skills

Computer proficiency

Bilingual English/Spanish

Knowledge of local attractions

Education

High school diploma or equivalent

Job description

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group

Shaner Hotels

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About The Team

Shaner Hotels has an exciting opportunity at the Courtyard by Marriott Hamilton located in trendy Hamilton, Ohio! Situated in the heart of downtown Hamilton and just minutes from Cincinnati, our hotel offers guests a convenient location, exceptional service, and a welcoming experience.

The Courtyard Hamilton provides guests with first-rate amenities and easy access to a variety of family-friendly attractions, local dining, entertainment, and everything the Greater Cincinnati area has to offer.

We are looking for passionate, service-focused individuals who take pride in their work and are committed to creating memorable experiences for every guest. If you are dedicated to delivering exceptional hospitality and want to be part of a team that values excellence, teamwork, and career growth, we would love to speak with you!

Join the Courtyard Hamilton team and start your journey with Shaner Hotels today!