Night Auditor: Overnight Guest Experience Lead

Davidson Hospitality Group; Cincinnati, Northern (OH, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Job summary

Hyatt Regency Cincinnati, located in downtown Cincinnati, Ohio, is hiring a Night Auditor to ensure the smooth operation of the hotel during overnight hours. The role includes front desk duties, processing guest payments, and performing night audits to verify guest accounts, all while delivering exceptional guest service.

The Davidson Hospitality Group manages this property and offers a comprehensive benefits program, hotel discounts, tuition reimbursement, paid time off, and 401K matching to

Qualifications

• Cash handling experience is required.
• High school diploma or equivalent required.
• 1–2 years as Night Auditor or similar preferred.
• Strong attention to detail and multitasking abilities.
• Excellent communication skills; fluent in English.
• Ability to work independently and with minimal supervision.
• Proficient computer and hotel PMS systems knowledge.

Responsibilities

• Perform front desk duties such as guest check-ins and check-outs during the night shift.
• Process guest payments and maintain accurate records.
• Conduct night audits to verify the accuracy of guest accounts and resolve discrepancies.
• Assist guests with inquiries, requests, and issues during the night.
• Ensure safety and security of the hotel premises during overnight hours.
• Provide exceptional customer service and create a welcoming atmosphere for guests.
• Collaborate with other departments to address guest needs and ensure a seamless guest experience.
• Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively.

Skills

Cash handling

Attention to detail

Multitasking

Communication skills

Independent work

Computer skills

Overnight/weekend availability

Education

High school diploma or equivalent

Job description

Hyatt Regency Cincinnati, located in downtown Cincinnati, Ohio, is hiring a Night Auditor to ensure the smooth operation of the hotel during overnight hours. The role includes front desk duties, processing guest payments, and performing night audits to verify guest accounts, all while delivering exceptional guest service.

The Davidson Hospitality Group manages this property and offers a comprehensive benefits program, hotel discounts, tuition reimbursement, paid time off, and 401K matching to