Night Auditor: Immediate Pay & Guest Experience

Hilton Garden Inn Charlotte/Mooresville, NC; Knoxville (TN); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a Front Desk Agent to provide exceptional guest service at the reception area. You will review guest arrivals, process check-ins, and explain hotel amenities while maintaining accurate records and handling payments.

Hospitality experience and a high school diploma are preferred. The role requires strong attention to detail, a welcoming demeanor, and the ability to work across hotel departments to ensure guest satisfaction.

Qualifications

• Customer service experience required
• Experience handling cash, credit card procedures, and use math concepts
• Attention to detail and organized
• Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.

Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house
• Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean
• Explain and provide any promotional items to each guest checking in
• Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests
• Documents any new commercial customer checking in so that a new account can possibly be opened
• Inquires why rooms are blocked and asks maintenance to fix problem to unblock
• Responds promptly to any guest inquiries or complaints
• Offer alternate solution if guest demand cannot be met
• Covers other areas of hotel as needed
• Document any guest accidents by completing the accident report form
• Complete the maintenance log whenever a complaint is reported
• Maintain all areas of the front desk; clean and organized
• Take the initiative to greet guests in a friendly and warm manner
• Other duties as assigned

Skills

Customer service

Cash handling

Attention to detail

Communication

Education

High School diploma/GED

Job description

Kana Hotel Group is seeking a Front Desk Agent to provide exceptional guest service at the reception area. You will review guest arrivals, process check-ins, and explain hotel amenities while maintaining accurate records and handling payments.

Hospitality experience and a high school diploma are preferred. The role requires strong attention to detail, a welcoming demeanor, and the ability to work across hotel departments to ensure guest satisfaction.