Night Auditor & Guest Services Specialist

Crystal Creek Hospitality; Sedona (AZ); Vor Ort; USD 25.000 - 34.000; Vollzeit

Zusammenfassung

Crystal Creek Hospitality in Sedona is seeking a Night Auditor to ensure the accuracy of nightly financial transactions and balance charges, while coordinating with front desk and restaurant teams to prepare for the next day’s operations.

This role requires proficiency with OPERA PMS and related software, strong English communication, a professional appearance, and a team-first attitude to maintain high service standards for guests throughout the night.

Qualifikationen

• Must be able to communicate in English.
• Self-starting personality with an even disposition.
• Always maintain a professional appearance and manner.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
• Ability to access and accurately input information using a moderately complex computer system.

Aufgaben

• Run audit reports/journals from the front office system, Point of Service and the computer
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift
• Post and balance all room and restaurant charges, including adjustments and settlements
• Verify and reconcile all financial transactions, including cash, credit card, and check transactions
• Maintain accurate and up-to-date records of all financial transactions, including accounts payable and accounts receivable
• Identify and resolve discrepancies in a timely and efficient manner
• Assist in preparing for the next day's operations by resetting systems and maintaining accurate records
• Collaborate with the front desk and restaurant teams to ensure seamless operations
• Maintain a high level of customer service by providing prompt and accurate responses to guest inquiries

Kenntnisse

English proficiency

Team player

10-key skills

Customer service

Professional appearance

Computer literacy

Problem solving

Tools

OPERA PMS

MGS

GXP

Jobbeschreibung

Crystal Creek Hospitality in Sedona is seeking a Night Auditor to ensure the accuracy of nightly financial transactions and balance charges, while coordinating with front desk and restaurant teams to prepare for the next day’s operations.

This role requires proficiency with OPERA PMS and related software, strong English communication, a professional appearance, and a team-first attitude to maintain high service standards for guests throughout the night.