Night Auditor & Guest Services Specialist

Hotel Equities; Santa Barbara (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation & Holidays

401(k) Retirement Plan

Employee Assistance Program

Life Insurance

Free Meal per shift

Discounted hotel rates

Flexible Spending Account

Job summary

Hotel Equities is seeking a dependable Night Auditor to join our team in California. You will welcome guests, handle arrivals and departures, process payments, and assist with guest requests while ensuring smooth front desk operations.

The role requires strong communication, basic computer and cash-handling skills, and flexibility to work nights, weekends, and holidays. Join a team-focused hotel company with opportunities for growth.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel, front desk, customer service, or related experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and elevate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Cash handling

Computer skills

Flexible hours

Education

High school diploma or equivalent

Tools

PMS

POS systems

Microsoft Office

Job description

Hotel Equities is seeking a dependable Night Auditor to join our team in California. You will welcome guests, handle arrivals and departures, process payments, and assist with guest requests while ensuring smooth front desk operations.

The role requires strong communication, basic computer and cash-handling skills, and flexibility to work nights, weekends, and holidays. Join a team-focused hotel company with opportunities for growth.