Evening Front Desk & Night Audit – Flexible Hours

Hotel Equities; Lubbock (TX); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation, Sick Time & Holidays

401(k) Retirement Plan

Flexible Spending Account (FSA)

Exclusive hotel employee discounts

Job summary

Hotel Equities is seeking a dependable Night Auditor to join our hospitality team. This role focuses on delivering welcoming, efficient service across guest arrivals, stays, and departures while supporting nightly operations.

A strong emphasis on accuracy, interdepartmental communication, and guest satisfaction is essential. The Night Auditor will process reservations, payments, and inquiries, ensuring records are up-to-date and secure.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel, front desk, customer service, or related experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalating concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Skills

Customer service orientation

Communication skills

Cash handling

Computer basics

Education

High school diploma or equivalent

Tools

PMS

POS systems

Microsoft Office

Job description

Hotel Equities is seeking a dependable Night Auditor to join our hospitality team. This role focuses on delivering welcoming, efficient service across guest arrivals, stays, and departures while supporting nightly operations.

A strong emphasis on accuracy, interdepartmental communication, and guest satisfaction is essential. The Night Auditor will process reservations, payments, and inquiries, ensuring records are up-to-date and secure.