Night Auditor: Calm, Guest-Focused Front Desk

Hotel Equities; Fort Collins (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Paid Vacation

401(k) Retirement Plan

Life Insurance

Flexible Spending Account (FSA)

Employee Assistance Program

Discounts on hotel stays

Job summary

Hotel Equities is seeking a dependable Night Auditor to join our team. This Front Office role delivers welcoming, efficient service during guest arrivals, stays, and departures, handling reservations, payments, and service recovery with professionalism.

The ideal candidate will have hotel/front desk or related experience, strong communication skills, and the ability to work flexible hours, including nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel/front desk or related experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and elevate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Skills

Customer service

Communication

Cash handling

Multitasking

Education

High school diploma or equivalent

Tools

PMS

POS systems

Microsoft Office

Guest-service platforms

Job description

Hotel Equities is seeking a dependable Night Auditor to join our team. This Front Office role delivers welcoming, efficient service during guest arrivals, stays, and departures, handling reservations, payments, and service recovery with professionalism.

The ideal candidate will have hotel/front desk or related experience, strong communication skills, and the ability to work flexible hours, including nights, weekends, and holidays.