Night Auditor: Flexible Shifts, Guest‑Focused Ops

Hotel Equities; Cedar Rapids (IA); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Sick Time

Holidays

401(k) Retirement Plan

Employee Assistance Program

Career Growth Opportunities

Discounted Rates

Employee Referral Program

Life Insurance

FSA

Parental Leave

Third-Party Discounts

Résumé du poste

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dependable, service-oriented Night Auditor to join our team. If you're passionate about hospitality, take pride in your work, and enjoy creating positive experiences for guests and associates, we'd love to meet you.

As Night Auditor, you'll play an important role in supporting hotel operations, delivering exceptional service, and helping our team achieve its operational and business goals.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel, front desk, or customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to stay professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsabilités

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Connaissances

Front Desk

Customer Service

Verbal & Written

Cash Handling

Formation

High School Diploma

Outils

PMS

POS

Microsoft Office

Description du poste

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dependable, service-oriented Night Auditor to join our team. If you're passionate about hospitality, take pride in your work, and enjoy creating positive experiences for guests and associates, we'd love to meet you.

As Night Auditor, you'll play an important role in supporting hotel operations, delivering exceptional service, and helping our team achieve its operational and business goals.