Night Auditor & Guest Services Specialist

Plazahotelelpaso; Lone Tree (CO); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Transit and Parking benefits

Wellness program

Professional development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Night Auditor to balance revenue and settle accounts nightly, reset systems, and perform Guest Service Agent duties. The role includes auditing cashiers, reconciling cards, and updating the BRAINS network, while ensuring guest satisfaction and accurate daily reporting.

The position requires a high school diploma, prior night audit or accounting experience, strong computer and arithmetic skills, and may require FSD training within 90 days of employment.

Qualifications

• High School diploma or equivalent preferred.
• Previous night audit/accounting experience or equivalent training required.
• Computer knowledge/Excel and arithmetic skills required.
• FSD training is a plus, to be completed within 90 days of employment.

Responsibilities

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Keep records of room availability and guests' accounts, manually or using computers.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into the BRAINS network.
• Check guests in/out and perform Guest Service Agent tasks.
• Respond to guest inquiries and resolve complaints.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Night audit

Accounting

Excel

Arithmetic

FSD training

Education

High School Diploma

Tools

BRAINS network

Job description

HHM Hotels is seeking a Night Auditor to balance revenue and settle accounts nightly, reset systems, and perform Guest Service Agent duties. The role includes auditing cashiers, reconciling cards, and updating the BRAINS network, while ensuring guest satisfaction and accurate daily reporting.

The position requires a high school diploma, prior night audit or accounting experience, strong computer and arithmetic skills, and may require FSD training within 90 days of employment.