Night Auditor & Guest Services Specialist

Stonebridge Hospitality Management; Apiary (OR); On-site; USD 28,000 - 33,000; Full time

Job summary

Stonebridge Hospitality Management is seeking a Guest Services Agent/Night Auditor to manage overnight front desk operations in Denver. You’ll handle guest check-ins/outs, balance revenues, and provide concierge-style service while maintaining security and accuracy in guest accounts.

You will work with the night team to ensure a smooth overnight operation, including reservations, inquiries, and collaboration with housekeeping and maintenance to resolve issues.

Qualifications

• Previous experience in a hospitality or customer service role is preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.
• Perform nightly “bucket checks” to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Skills

Hospitality experience

Bookkeeping basics

Communication skills

Customer service

Independent work

Detail-oriented

Organizational skills

Tools

Property management system

Office software

Job description

Stonebridge Hospitality Management is seeking a Guest Services Agent/Night Auditor to manage overnight front desk operations in Denver. You’ll handle guest check-ins/outs, balance revenues, and provide concierge-style service while maintaining security and accuracy in guest accounts.

You will work with the night team to ensure a smooth overnight operation, including reservations, inquiries, and collaboration with housekeeping and maintenance to resolve issues.