Night Auditor: Guest Services & Nightly Balance Expert

CMC Hotels; Durham (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive wages based on experience

Paid Vacation

7 Paid Holidays

Medical, Dental, Vision Insurance

Personal Leave of Absence

401k

Life Insurance

Long & Short-Term Disability

Marriott Hotel Discounts

Job summary

CMC Hotels in Durham, NC is seeking a front desk associate for the 11:00 PM to 7:00 AM shift. You will welcome guests, manage check-in/check-out, process payments, and provide information about policies and amenities. The role requires strong guest service and reliability.

Responsibilities include updating reservations in Inn-Flow, balancing daily accounts, and collaborating with the prior shift. Marriott discounts and comprehensive benefits accompany this position for eligible associates.

Qualifications

• Guest-facing frontline experience preferred.
• Excellent customer service and communication skills.
• Be able to work 11:00 PM - 7:00 AM.
• Clean background check and reliable transportation.

Responsibilities

• Handle check-in and check-out for guests.
• Process guest payments and balance end-of-day accounts.
• Provide guests with information on hotel policies and amenities.
• Enter or modify reservations in the PMS (Inn-Flow).
• Interfacing with prior shift and managers on hotel activities.

Skills

Customer service

Communication

Independent work

Standing for long periods

Tools

Inn-Flow PMS

Fosse OS

Job description

CMC Hotels in Durham, NC is seeking a front desk associate for the 11:00 PM to 7:00 AM shift. You will welcome guests, manage check-in/check-out, process payments, and provide information about policies and amenities. The role requires strong guest service and reliability.

Responsibilities include updating reservations in Inn-Flow, balancing daily accounts, and collaborating with the prior shift. Marriott discounts and comprehensive benefits accompany this position for eligible associates.