Night Auditor: Precision, Guest Trust, & Nightly Balance

Courtyard-By-Marriott; Chapel Hill (NC); On-site; USD 25,000 - 32,000; Full time

Job summary

Atma Hotel Group is seeking a Night Auditor to oversee the third shift front desk operations and audit functions at our property in Chapel Hill. You will complete end-of-day computer requirements and ensure all financial transactions are balanced and verified.

You will prepare daily and flash reports for management, back up nightly procedures, and manage VIP, house use, and out-of-order room reporting. You will balance postings and communicate nightly activities with the Front Office Manager.

Qualifications

• High School diploma or equivalent.
• Must have at least 1 year night auditor experience in similar size property.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize and organize.
• Clear thinker, remaining calm and resolving issues using good judgement.
• Ability to follow directions thoroughly.
• Ability to stand for long periods.
• Able to professionally handle guest complaints.
• Able to work effectively and efficiently with all departments.
• Willing to work flexible hours to include weekends, holidays and late nights.
• Maintain a professional appearance at all times.
• Able to multitask and work in a fast paced environment.
• MUST have a passion for providing "excellent" customer service experience.

Responsibilities

• Prepare daily reports, flash reports for management and ownership and distribute as directed.
• Conduct necessary backup procedures on a nightly basis.
• Prepare VIP, house use rooms, complimentary rooms, and out of order rooms report as directed.
• Handle Express checkouts and ensure their completion.
• Complete all night audit/3rd shift checklists.
• Balance daily postings and revenues.
• Clearly communicate nightly activities and concerns to Front Office Manager.
• Document and forward errors made by department cashiers.
• Prepare and distribute all company required spreadsheet and reports.
• Conduct thorough bucket check and report discrepancies.
• Ensure nightly transmission of credit cards.
• Thorough knowledge of check-in and check-out procedures.
• Be familiar with local attractions and businesses.

Skills

Attention to detail

Multitasking

Customer service

Communication

Time management

Education

High School diploma or equivalent

Job description

Atma Hotel Group is seeking a Night Auditor to oversee the third shift front desk operations and audit functions at our property in Chapel Hill. You will complete end-of-day computer requirements and ensure all financial transactions are balanced and verified.

You will prepare daily and flash reports for management, back up nightly procedures, and manage VIP, house use, and out-of-order room reporting. You will balance postings and communicate nightly activities with the Front Office Manager.