Full-Time Night Auditor / Night Manager-Springhill Suites byMarriottDurham/Chapel Hill

CMC Hotels; Durham (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive wages based on experience

Paid Vacation

7 Paid Holidays

Medical, Dental, Vision Insurance

Personal Leave of Absence

401k

Life Insurance

Long & Short-Term Disability

Marriott Hotel Discounts

Job summary

CMC Hotels in Durham, NC is seeking a front desk associate for the 11:00 PM to 7:00 AM shift. You will welcome guests, manage check-in/check-out, process payments, and provide information about policies and amenities. The role requires strong guest service and reliability.

Responsibilities include updating reservations in Inn-Flow, balancing daily accounts, and collaborating with the prior shift. Marriott discounts and comprehensive benefits accompany this position for eligible associates.

Qualifications

• Guest-facing frontline experience preferred.
• Excellent customer service and communication skills.
• Be able to work 11:00 PM - 7:00 AM.
• Clean background check and reliable transportation.

Responsibilities

• Handle check-in and check-out for guests.
• Process guest payments and balance end-of-day accounts.
• Provide guests with information on hotel policies and amenities.
• Enter or modify reservations in the PMS (Inn-Flow).
• Interfacing with prior shift and managers on hotel activities.

Skills

Customer service

Communication

Independent work

Standing for long periods

Tools

Inn-Flow PMS

Fosse OS

Job description

Are you looking for a Company you can " GROW " with, Look no farther, CMC Hotels can provide this opportunity to you. We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.

We offer our associates an array of benefits, based on eligibility, including:

• Competitive wages based on experience
• Paid Vacation
• 7 Paid Holidays
• Medical, Dental, Vision Insurance
• Personal Leave of Absence
• 401k
• Life Insurance
• Long & Short-Term Disability
• Marriott Hotel Discounts

Job Description-

Responsible for the needs and safety of all guests, during the check-in and check-out process as well as in-house. Also, end of day balancing is required.

Job Duties:

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service
• Provide superior guest service
• Entering/changing reservation information on PMS
• Processing payments from guests
• Provide guests with information concerning hotel policies and amenities/services
• Review and reconcile daily accounting and entering into Inn-Flow database

Job Requirements:

• Previous Marriott or hotel experience is highly desired
• Must be able to work 11:00 PM - 7:00 AM
• Must possess Excellent customer service and communication skills
• Be self motivated and able to work independently
• Knowledge of Fosse operating system a plus
• Clean background check, and reliable transportation a must.
• Ability to work in a standing position for long periods of time.
• Ability to handle comments and suggestions.