Night Auditor: 360° Guest Services & Cash Control

Hyatt House Nashville; Nashville (TN); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Paid holidays

Travel discounts

Job summary

Hyatt House Nashville is seeking a Night Auditor to manage front desk operations during evening hours. You will check guests in/out, handle payments, and ensure brand standards are followed.

You should be proficient with property management systems, handle cash securely, and maintain guest satisfaction with a hospitable demeanor. The role requires being present at the desk during all hours and familiarity with local attractions.

Qualifications

• Experience with hotel property management systems.
• Ability to handle cash and card transactions securely.
• Strong customer service mindset and guest-focused approach.
• Ability to respond quickly to emergencies.
• Good communication and teamwork.

Responsibilities

• Execute check-ins and check-outs in line with brand standards.
• Process payments and ensure accurate revenue recording.
• Provide local information and concierge-style assistance.
• Maintain desk presence during all night hours.
• Protect keys, deposits, and guest property.
• Monitor rates and ensure proper documentation.
• Assist with audits and other tasks to support guest satisfaction.

Skills

PMS Administration

Cash Handling

Guest Service

Emergency Response

Job description

Hyatt House Nashville is seeking a Night Auditor to manage front desk operations during evening hours. You will check guests in/out, handle payments, and ensure brand standards are followed.

You should be proficient with property management systems, handle cash securely, and maintain guest satisfaction with a hospitable demeanor. The role requires being present at the desk during all hours and familiarity with local attractions.