Night Auditor: Guest Services & Front Desk Pro

Indus-Hospitality-Group; Lenox Park (NY); Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

Indus Hospitality Group is seeking a front desk associate to greet and register guests, manage reservations, and provide information about hotel services and local area. The role involves handling charges, processing payments, and coordinating room allocations to ensure a smooth guest experience.

The position requires 1–3 months of related experience or training, a high school diploma or GED, and being at least 18 years old.

Formación

• One to three months related experience and/or training; High school diploma or GED; or equivalent combination of education and experience.
• Minimum 18 years of age.

Responsabilidades

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Finalize transactions completed during the day and process credit card transactions.
• Prepare and print folios for departing guests.
• Create, print, file and transmit required reports.
• Compile daily sales figures and complete the Daily reports.
• Complete End of Month procedures.
• Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service, along with directions and information regarding the local area.

Conocimientos

Guest services

Cash handling

Communication

Educación

High school diploma or GED

Descripción del empleo

Indus Hospitality Group is seeking a front desk associate to greet and register guests, manage reservations, and provide information about hotel services and local area. The role involves handling charges, processing payments, and coordinating room allocations to ensure a smooth guest experience.

The position requires 1–3 months of related experience or training, a high school diploma or GED, and being at least 18 years old.