Night Auditor

Excel Hotel Group; Chula Vista (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Life Insurance

Paid Time Off (PTO)

401(k) with company match

Travel discount program

Growth opportunities

Job summary

Excel Hotel Group seeks a front desk associate to check guests in and out efficiently, handle payments, and provide courteous guest service. You will assist with information requests, answer phones, and support end-of-day reporting.

The role requires basic computer skills and the ability to stand for extended periods in a busy hotel environment. Growth opportunities and travel discounts are offered.

Qualifications

• 1-2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing and spreadsheets.

Responsibilities

• Greet guests in a friendly, prompt and professional manner.
• Register guests, issue keys, provide information on services and location, and answer phones.
• Upsell rooms to maximize hotel revenue.
• Process cash and credit card transactions accurately per procedures and prepare reports and deposits.
• Issue, control and release guest safes.
• Communicate outstanding requests or issues to management for follow-up.

Skills

Customer service

Standing for long hours

Computer literacy

Tools

Hotel management system

Job description

Job Summary

Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.