Night Auditor

Marcus Hotels & Resorts; Chicago (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Room discounts

Restaurant discounts

Theatre coupons

Career growth

Paid time off

Health insurance

Life insurance

401k match

Job summary

AC Hotel Chicago Downtown is seeking a Night Auditor to welcome guests, manage check-in/out, and deliver prompt, courteous service. Join Marcus Hotels & Resorts and help uphold stylish, seamless hospitality on a fast-paced overnight team.

You will audit daily revenue, handle reservations and inquiries, and ensure accurate financial records while maintaining composure under pressure. The role offers room discounts, health benefits after 30 days, and career growth within Marcus properties.

Qualifications

• High school diploma or equivalent.
• Experience in guest/customer service, hospitality preferred.
• Ability to work independently with good judgment and problem solving.
• English communication skills, both written and verbal.
• Excellent customer service and communication skills.
• Proficient with hotel computer systems.
• Able to work varied shifts including nights, weekends, holidays.

Responsibilities

• Greet guests and ensure a smooth check-in/check-out experience.
• Manage reservations, inquiries, and complaints in hotel systems.
• Prepare daily revenue reports by auditing Micros tapes/journals.
• Run front office audits and balance revenue and cash.
• Maintain cash handling and fix system issues during shifts.
• Support hotel operations with various administrative duties.

Skills

Guest service

Communication skills

Independent work

English proficiency

Problem solving

Hotel systems

Education

High school diploma

Tools

Hotel systems

Job description

Description

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests? If so, AC Hotel Chicago Downtown is looking for a Nigh Audit to be a part of our team. As a Night Auditor you will greet our guests and welcome them to return for future stays, while providing them with prompt and courteous service. The way our guests are treated, largely impacts their experience here; so, if you are a person with a smile on your face, this position is great for you!

Description

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests? If so, AC Hotel Chicago Downtown is looking for a Nigh Audit to be a part of our team. As a Night Auditor you will greet our guests and welcome them to return for future stays, while providing them with prompt and courteous service. The way our guests are treated, largely impacts their experience here; so, if you are a person with a smile on your face, this position is great for you!

Nestled just steps from the iconic Magnificent Mile, our 226-room AC Hotel is among the first of its kind in the U.S., setting the standard for sleek, modern hospitality. As part of Marcus Hotels & Resorts, we thrive on crafting unforgettable experiences for travelers who seek style, substance, and seamless service. Here, our team isn’t just about hospitality—we embody the rhythm of the city, catering to guests who embrace an "on-the-go" lifestyle. If you’re ready to redefine hospitality, elevate guest experiences, and lead with passion, we invite you to join us and bring your artistry, excellence, and innovation to our dynamic team.

What will you be doing?

• Deliver exceptional guest experiences from check-in to checkout
• Masterfully handle reservations, inquiries, and complaints using hotel systems.
• Prepare daily restaurant revenue report data by auditing Micros tapes/journals to break down revenue, covers, and servers’ fees, tips paid out settlements by tape and cashier.
• Run audit reports/journals from the Front Office mainframe, the micros computer, and Credit Card system.
• Make corrections and adjustments and handle all computer problems that might occur throughout shift.
• Input on the PC revenue, expenses, allowances to generate the daily reports such as the Guest Ledger summary and Daily restaurant summary.
• Maintain composure and professionalism under pressure, resolving guest issues effectively.
• Build strong guest relationships through personalized service and local knowledge.
• Demonstrate strong communication and interpersonal skills, both in-person and on the phone.
• Accurately manage financial transactions and maintain cash handling responsibilities.
• Effectively multitask and prioritize tasks in a fast-paced environment.
• Contribute to overall hotel operations by performing various administrative duties.
• Balance all revenue and settlement accounts nightly and maintain files-reset the system for next day operations.
  
  

What do you bring to the role?

• High school diploma or equivalent required.
• Prior work experience in a guest/customer service position required, preferably within the hospitality industry.
• Able to work independently, has good judgment, problem solving, and decision-making skills.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Excellent customer service and communication skills are required.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.
  
  

What’s in it for you?

• Room discounts at Marcus Hotels & Resorts and Marriott worldwide locations
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another while maintaining your service with the company
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!
  
  

Pay Estimate: $25.00/hour

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The AC Hotel Chicago is an Equal Opportunity Employer