Night Auditor

Hilton Garden Inn Greenville; Greenville (NC); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

Generous PTO

Career advancement opportunities

Job summary

Raines Co. seeks a Night Auditor to oversee front desk operations during the night, post guest payments, and reconcile daily accounts. The role demands a courteous, efficient approach, strong problem-solving, and adherence to security and night procedures.

Experience with hotel PMS (Quore) and PBX is preferred. A high school diploma or GED is required; an Associate’s degree in Business or Hospitality is desired. Weekend availability is required.

Qualifications

• Experience in guest services or front desk roles.
• Preferred experience as night auditor in hospitality.
• Familiarity with PMS systems such as Quore and PBX.
• Proficient with Microsoft 365 or similar applications.

Responsibilities

• Oversee front desk duties during the night shift and ensure guest payments are posted.
• Reconcile day-end accounts and verify billing accuracy for guests and groups.
• Respond to inquiries, handle reservations, and resolve issues promptly.
• Maintain security procedures and balance accounts from the day shifts.

Skills

Customer service

Front desk operations

Night audit duties

Attention to detail

Education

High school diploma or GED

Associate’s degree in Business or Hospitality

Tools

Quore

PBX

Job description

Raines Co. - Your Future is Now!

Position Summary: The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day.

We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Essential Job Functions

• Maintains a friendly, professional, cheerful, and courteous demeanor at all times
• Accurately answers inquiries from potential guests and accepts hotel reservations
• Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
• Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns in a timely fashion
• Uses suggestive selling techniques to sell room nights, increase occupancy, and revenue
• Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
• Allocates rooms to expected arrivals after checking the guest preferences and special requests
• Ensures phone calls, wake-up calls, and messages for guests are handled in a prompt, efficient, and professional manner
• Cross-check all billing instructions to ensure they are correctly updated
• Handles group arrivals and pre-registers each guest
• Ensures payments are made or on file for each guest and that billing is routed for groups correctly
• Completes cash transactions and maintains full responsibility for personal bank
• Ensures the front desk log (book or system) is read and updated
• Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
• Balances accounts from the day shifts
• Checks all payment methods are up to date and correspond to the rooms they are on file with
• Posts transactions from outlets to appropriate rooms or ledger accounts
• Verify that all end-of-day work has been performed
• Ensure that M3 is balanced, and any out-of-balance issues are reported to the immediate supervisor before rolling the day
• Enter room cleaning in Hotel Effectiveness
• Attend meetings as required
• Weekend Availability required

Experience and Education

• Experience in customer service, forward-facing, or other guest-related positions
• Prior experience in the hospitality industry as a front desk agent or night auditor is preferred
• Experience with brand or property-specific PMS, Quore, PBX, and other hotel-related systems
• Proficient in Microsoft 365 or similar computer applications
• Minimum High school diploma, GED, or equivalent
• Associate’s degree in Business Administration, Hospitality or related major preferred

Equal Opportunity

Raines is proud to be an Equal Opportunity Employer. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

EEO/D/V