Night Auditor — Guest Experience & Night Ops

Voco The Darwin - Atlanta Midtown; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employer Matching 401K Retirement Plan

Medical Insurance

Dental Insurance

Vision Insurance

FREE life insurance

Vacation Pay

Holiday Pay

Management training

Job summary

Aperture Hotels is seeking a Night Auditor to manage front desk tasks, perform night audits, and assist guests with inquiries at night. You will participate in guest services, reservations, and coordination with other departments to ensure a smooth stay.

The role emphasizes a welcoming, professional demeanor, accurate cash handling, and adherence to brand standards. Training and growth opportunities are available within Aperture Hotels' portfolio.

Qualifications

• Flexibility to work in shifts and report for scheduled shifts.
• Ability to work with little supervision while meeting high-performance standards.
• Excellent organization skills.
• Hotel experience with IHG, Marriott, or Hilton.
• HotelKey or PEP PMS preferred.
• Ability to follow instructions.
• High School Diploma or GED.
• AA or Bachelor’s Degree.
• Work experience in Customer Service in the Hospitality Field.
• Experience with hotel operation systems.

Responsibilities

• Provide a welcoming environment at all times.
• Courteous phone etiquette.
• Computer literacy.
• Ability to effectively communicate with guests in a professional manner.
• An energetic and outgoing personality.
• Handle cash and credit cards accurately.
• Demonstrate teamwork.
• Protect guest information and ensure privacy.
• Attempt to resolve complaints immediately and take ownership of situations.
• Complete all Brand and Company Training in a timely manner.
• Strive to achieve 100% guest satisfaction.
• Complete any work or projects assigned by supervisor.

Skills

Customer service

Phone etiquette

Communication

Cash handling

Teamwork

Privacy/compliance

Multitasking

Education

High School Diploma or GED

AA or Bachelor’s Degree

Tools

Hotel PMS (HotelKey/PEP)

Job description

Aperture Hotels is seeking a Night Auditor to manage front desk tasks, perform night audits, and assist guests with inquiries at night. You will participate in guest services, reservations, and coordination with other departments to ensure a smooth stay.

The role emphasizes a welcoming, professional demeanor, accurate cash handling, and adherence to brand standards. Training and growth opportunities are available within Aperture Hotels' portfolio.