Night Auditor: Overnight Front Desk & Guest Services

Hotel Equities; Kahului (HI); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid vacation & holidays

401(k) retirement plan

Life Insurance

Flexible Spending Account

Employee discounts

Job summary

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dependable, service-oriented Night Auditor to join our team. As Night Auditor, you will deliver welcoming, efficient service during guest arrivals, departures, and stays, while supporting hotel operations and financial accuracy.

You will process reservations, payments, and guest requests, collaborate with housekeeping and other departments, and ensure security and policy compliance during

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel/front desk/customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to stay professional and composed while resolving guest concerns.
• Flexible hours including nights, weekends, and holidays.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and elevate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Skills

Customer service

Communication

Cash handling

Professionalism

Education

High school diploma or equivalent

Tools

PMS

POS

Microsoft Office

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dependable, service-oriented Night Auditor to join our team. As Night Auditor, you will deliver welcoming, efficient service during guest arrivals, departures, and stays, while supporting hotel operations and financial accuracy.

You will process reservations, payments, and guest requests, collaborate with housekeeping and other departments, and ensure security and policy compliance during