Night Auditor: Guest Experience Lead & Growth Path

Ramada Inn Costa Mesa; Costa Mesa (CA); Presencial; USD 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Life insurance

Paid time off (PTO)

401(k) with company match

Travel discount program

Growth from within

Resumo da oferta

Ramada Inn Costa Mesa is seeking a front desk associate to welcome guests, register arrivals, and handle room keys with efficiency and courtesy. You will answer phones, provide information on hotel services, and assist guests throughout their stay at our Costa Mesa property.

Responsibilities include processing cash/credit transactions, promoting room upgrades, handling safes, and communicating guest needs to management for seamless service recovery.

Qualificações

• 1-2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including email, word processing, and spreadsheets.

Responsabilidades

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones.
• Up-sells rooms to maximize hotel revenue.
• Accurately processes all cash and credit card transactions according to procedures.
• Issues, controls and releases guest safes.
• Communicates guest requests or issues to management for follow-up.
• Responds to guest complaints with appropriate service recovery gestures.

Conhecimentos

Customer service

Cash handling

Computer skills

Ferramentas

Hotel management system

Descrição da oferta de emprego

Ramada Inn Costa Mesa is seeking a front desk associate to welcome guests, register arrivals, and handle room keys with efficiency and courtesy. You will answer phones, provide information on hotel services, and assist guests throughout their stay at our Costa Mesa property.

Responsibilities include processing cash/credit transactions, promoting room upgrades, handling safes, and communicating guest needs to management for seamless service recovery.