Overnight Agent Night Auditor

Remington Costa Mesa Employers; Costa Mesa (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Hilton Orange County/Costa Mesa is seeking a front desk/audit professional to perform daily audit functions for the front office and hotel outlets. You will review postings for accuracy, correct errors, and maintain high standards of guest service.

The role requires attention to detail, strong work ethic, and ability to work varying shifts. You will handle check-ins/outs, payments, reservations, and PBX operations while following company accounting policies.

Qualifications

• Attention to detail and the ability to complete tasks on schedule.
• High work ethic and self-initiative.
• Ability to work on deadline-oriented tasks.
• Regular attendance per established guidelines.
• May work varying night/weekend/holiday shifts.
• Ability to use arithmetic to accurately check totals and make correct change.
• Proficient computer skills and basic math.
• Strong communication with staff and guests; maintain confidentiality.
• Physical ability to stand, walk, lift 50 lbs, push 100 lbs.
• Know and be able to administer first aid and direct evacuations in emergencies.

Responsibilities

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax postings for accuracy and correct any errors.
• Complete back-up of front office computer system and night audit program daily.
• Rebuild the front office system, reservations, and related computer maintenance as needed.
• Follow management company accounting and credit policies and procedures.
• Handle all front desk functions including check-ins, check-outs, payments, reservations, PBX operations.
• Provide prompt, warm, courteous, and professional guest service; give directions to rooms.
• Assist guests arriving and departing the hotel.

Skills

Attention to detail

Work ethic

Deadline-oriented

Attendance

Communication skills

Ten-key calculator

Computer proficiency

Interpersonal skills

Tools

Microsoft Excel

Job description

Hilton Orange County/Costa Mesa is near Southern California attractions and beaches. Whether you're here on business or leisure, our hotel has all you need to make the most of your stay, including a complimentary John Wayne Airport shuttle, 48,000 sq. ft. of event space for Costa Mesa weddings, and signature cuisine at our Bristol Palms California Bistro.

Job Description

What you will be doing

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.
• Perform other duties as assigned, including assisting guest arriving and departing the hotel.

Hourly Rate: $30.70

Requirements

What we are looking for

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• Ability to work on deadline-oriented work
• Regular Attendance according to established guidelines
• May be required to work varying schedules to include nights, weekends, and holidays
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Use arithmetic to accurately check totals and make correct change.
• Efficiently and accurately operate a computer
• Efficiently operate ten-key calculator, using basic math
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Physical Requirements (In-Office Role)
• Stand, sit and walk for varying lengths of time, often long periods of time.
• Lift approximately fifty (50) pounds of guest luggage or supplies on and off a cart, using safe lifting techniques
• Push and pull carts weighing up to one hundred (100) pounds
• Good communication skills, both written and verbal, with guests and associates, including the abilities to give directions, instructions, information, answer questions and provide service required.
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening, and hearing ability and visual ability.
• Know and be able to administer first aid
• Direct evacuations in an emergency

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be ask of an employee in this position from time to time.

Status

Full-time

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